Refund and Returns Policy

We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:

1.Eligibility for Returns:

Returns are accepted within 14 days of delivery.

The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

2.Items Not Eligible for Return:

Custom-made rugs are not eligible for returns or exchanges unless they arrive damaged or defective.

Clearance or final sale items cannot be returned.

3.Exchanges:

Exchanges are allowed within 14 days of delivery for ready-made rugs.

The item must meet the same eligibility criteria as for returns.

4.Damaged or Defective Items:

If your Product arrives damaged or defective, please contact us within 48 hours of delivery.

Provide photographs of the damage, and we will arrange for a replacement or a full refund.

5.Return Process:

Contact us at [info@moroccansartisans.com] to initiate a return or exchange.

Once approved, ship the item back using a trackable shipping method.

Return shipping costs are the responsibility of the buyer unless the item is damaged or defective.

6.Refunds:

Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refunds will be issued to the original payment method.

Shopping Cart