We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
1.Eligibility for Returns:
Returns are accepted within 14 days of delivery.
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
2.Items Not Eligible for Return:
Custom-made rugs are not eligible for returns or exchanges unless they arrive damaged or defective.
Clearance or final sale items cannot be returned.
3.Exchanges:
Exchanges are allowed within 14 days of delivery for ready-made rugs.
The item must meet the same eligibility criteria as for returns.
4.Damaged or Defective Items:
If your Product arrives damaged or defective, please contact us within 48 hours of delivery.
Provide photographs of the damage, and we will arrange for a replacement or a full refund.
5.Return Process:
Contact us at [info@moroccansartisans.com] to initiate a return or exchange.
Once approved, ship the item back using a trackable shipping method.
Return shipping costs are the responsibility of the buyer unless the item is damaged or defective.
6.Refunds:
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.